After MONTHS of waiting, our new Sky+ box was not delivered today
I reserved the box back at the start of July. Due to the strange system that Sky use, you have to wait to actually be allowed to order it (I think it's a way of making it look like they're not totally rubbish that doesn't really work). Last month I was told I could order it, and today was the earliest they could install it. Not what I would call great customer service
We had the usual thing of an appointment any time between 8am and 1pm, so I dutifully waited in to make sure I didn't miss the engineer when he arrived. At 11:30, Sky rang to say that they wouldn't be coming because the engineer had rung in sick.
Whereas I do understand that you can't predict sickness and there isn't much you can do about it at short notice, what I don't understand is why it took them until 11:30 to call me. That was 3.5 hours after the Engineer should have been working. It just adds another instance of dreadful customer service that we seem to have to put up with because there is only one company that we can use to get anything like a decent TV service.
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