A New Hope

I've finally decided to start a project I've been thinking about for a while. Hopefully it'll be some fun and will keep me occupied on the long, cold nights

Blow by blow account can be found here

Technology ... at last

Our updated technology is finally here

Following yesterday's disappointment, the Engineer came today and we finally have our shiny new Sky+ system. It was rather galling since he was here for a total of about 20 minutes, including checking the alignment on the dish. After all that waiting, it was so quick and simple. We're now looking forward to all the whizzy things that it can do.

Boo ... new technology failure

After MONTHS of waiting, our new Sky+ box was not delivered today

I reserved the box back at the start of July. Due to the strange system that Sky use, you have to wait to actually be allowed to order it (I think it's a way of making it look like they're not totally rubbish that doesn't really work). Last month I was told I could order it, and today was the earliest they could install it. Not what I would call great customer service

We had the usual thing of an appointment any time between 8am and 1pm, so I dutifully waited in to make sure I didn't miss the engineer when he arrived. At 11:30, Sky rang to say that they wouldn't be coming because the engineer had rung in sick.

Whereas I do understand that you can't predict sickness and there isn't much you can do about it at short notice, what I don't understand is why it took them until 11:30 to call me. That was 3.5 hours after the Engineer should have been working. It just adds another instance of dreadful customer service that we seem to have to put up with because there is only one company that we can use to get anything like a decent TV service.